Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We normally ship orders $70 or more free to USA. Other countries at a discounted rate

Which payment methods are accepted in the Online Shop?

We accept Visa, MC, Paypal and Stripe.

How long will delivery take?

Depends on location normally 5-7 business days. International times will vary due to customs.

How secure is shopping in the Online Shop? Is my data protected?

We use latest encryption technology to ensure safety

What exactly happens after ordering?

We package your order and ship out normally next business day

Do you offer Discounts on Quantity?

Yes we have a limited affiliate , and wholesale program. Please contact us for more info.

What is Return & Refund Policy?

We offer 30 day returns and refunds less shipping.

Due to health concerns damaged, stained and pillows with odors are not returnable.

Contact

For additional support M-F 9-5 EST

Message us on facebook

https://www.facebook.com/BackPillow/

[email protected]

(786) 474-3936

Office Location West Palm Beach, FL

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